Support
How can we help?
We aim to reply within 2 business days.
Email us
For any question, bug report, or feedback about Prost, email us:
Include your username and, if relevant, your device model and what you were doing when the problem occurred. Screenshots help.
Safety & urgent reports
- Account security issues
- support@prosts.net
- Child safety concerns
- see our Child Safety Standards
- Privacy requests (GDPR)
- support@prosts.net
If you or someone around you is in immediate danger, contact local emergency services (112 in the EU).
Common questions
How do I get the app?
Prost is live on the App Store: Download Prost. Android comes later.
How do I delete my account?
In the app: Profile → Settings → Delete Account. Full details on our account deletion page.
How do I report another user or content?
Open the user’s profile or the content and choose Report. You can also block users instantly from the same menu. See our Community Guidelines for what’s allowed.
Who can see my session?
Session participants see everything in real time. The session’s web preview link is viewable by anyone who has the link: share it only with people you want in the night.
How do I stop sharing my location?
There’s no live map in a night: nobody sees your position. While a night is running, and only if you allow location access, Prost records where the group goes in the background to build the venue trail for your Recap. To stop it, revoke the location permission in your device settings at any time.
How is my data handled?
See our Privacy Policy, the short version: no ads, no data sales, and usage stats and crash reports only if you turn them on.
Still stuck? Email support@prosts.net and we’ll take it from there.